Key Performance Indicators

Hello,

Today I will review the book Key Performance Indicators by Bernard Marr, published by Pearson.

9780273750116

This book is amazing! It contains 75 measures that EVERY manager needs to know. These 75 KPIs are divided in 6 parts:

Financial Perspective
Customer Perspective
Marketing and Sales Perspective
Operational processes and supply chain Perspective
Employee Perspective
Corporate social responsibility Perspective

In each of these parts Marr gives us the essential metrics according to the business perspective, for example: On part 3- Marketing and sales has KPIs such as Market growth rate and Customer online engagement level, just to name a few. For each KPI described in the book the author uses the same framework outlining:

Why is this indicator important?
How do I measure it?
Cost/effort in collecting the data
Target/benchmarks
Tips and warnings
References

   Effective managers and decision makers understand the performance of all key dimensions of their business by distilling them down into the critical KPIs. Not understanding key metrics can often cause anxiety and can hold people back. This book will demystify and explain in simple terms the most important KPIs in use today. It will equip you with the skills to understand, measure and interpret the most important aspects of any business.
                      Bernard Marr

I found this book very usefull, because these business perspectives used are shared across most organizations irrespective from the type of industry and sector. You can use this book in two ways:

1) As a reference guide, because it allows you to look for the KPIs you want to learn about.

2) To complete your performance management framework, business dashboard, banlanced scorecard or business intelligence strategy.

If you are interested in this book click here to download a free chapter.

 

Advertisements

Six Sigma Series: Six Sigma+Lean Toolset

Hello,

This is the second post from the Six Sigma Series, and today I will review  the book Six Sigma+Lean Toolset published by Springer.

sixxxxx

This book is a very good tool for the student interested in the contents of Six Sigma model. He starts with a very good introduction in how to improve projects that are already going on and asks very important questions about how projects shall be conducted. One very good thing about this book is that he helps to answer very clearly several questions about projects and the book bring useful hints in how to solve problems that projects can face during its course. Different from other books about the subject it offers many tips that are really very useful and help the leader of the project with several real situation study cases to be analyzed. If you are interested in Six Sigma or interested in implementing these techniques in your project this is the right book for you it is very well written with several supporting examples which makes the reading very pleasant. I really recommend this book for your bookshelf.

  • Introduces a road map for conducting improvement projects that formulates the key questions and ensures that the project goals are achieved
  • Provides tools that support the practitioner in answering the vital questions for improvement projects
  • Offers a structure according to the procedures of a process improvement project
  • Offers many practical tips for facilitating and applying the described tools and supports the project leader by emphasizing the soft success factors

The Six Sigma+Lean toolbox. It is a comprehensive collection of all the tools necessary for project work and running workshops when improving processes. All tools have been illustrated in a clear and comprehensible structure with examples and tips for applying the tools included. The chronology corresponds to the procedure of an improvement project comprising the steps D(efine), M(easure), A(nalyze), I(mprove) and C(ontrol).
The most important innovation of this edition is the fact that it guides the user to select the appropriate tool using questions. The paradigm change from a Toolset to a Mindset has proven worthwhile in project work and ensures that corporate problems are addressed with the goal of achieving efficient solutions rather than having a large quantity of perfect tools to choose from. The efficiency factor of work in projects and workshops will therefore improve significantly.
Through this paradigm change, connected with its unique structure, this book provides an effective tool not only for project and workshop leaders but also for the executives/sponsors involved who will be guided to solve the given task formulation quickly and in a sustainable way.

If you are interested in Six Sigma and want to take a certification, take a look at the International Association for Six Sigma Certification (IASSC) is a Professional Association dedicated to growing and enhancing the standards within the Lean Six Sigma Community. http://www.iassc.org/

Six Sigma Series: Design for Six Sigma + LeanToolset

Hello,

Today I will be starting a series of posts about Six Sigma, a subject that I am very interested in. In this first post, I am reviewing the book Design for Six Sigma + LeanToolset published by Springer.

As you may have heard Six Sigma revolutionized companies like Motorola (where it was initially developed) and GE,(becoming famous when Jack Welch made it central to his successful business strategy at GE in 1995).

Today having a Six Sigma certification can help you with promotions and career progression. But before you get your certification I encourage you to read this book and learn more about what Six Sigma is and how it works.

9783642414541

  • Offers a unique learning experience through an outstanding structure and design
  • Based on more than 15 years of practical experience with the Six Sigma + Lean Toolset
  • Presents a wealth of valuable tips for users

The Toolset is a comprehensive collection of the relevant Design for Six Sigma+Lean tools, which are necessary for successfully implementing innovations. All tools are presented in a clear structure, providing a good overview of the methodology.

The chronology of the listed tools corresponds to the procedure in a Design for Six Sigma+Lean development project with the stages Define, Measure, Analyze, Design, and Verify. Due to this unique structure by which tools can be found and applied quickly we created a book that facilitates project work in practical use enormously.

Migrating from a tool based approach to a question based approach is a decisive successfactor in our opinion enabling firstly, increased efficiency of project work for the Project Leader, his team and the associated Stakeholders, and secondly, significantly increasing the probability of success for the respective innovation projects.

The Six Sigma concept has enjoyed triumphant success throughout the business world for two decades, contributing to significant net income improvement for many companies. This successful concept has been supplemented with the tools of Lean Management, a set of strategies for improving product quality and delivery performance and reducing cost. Six Sigma+Lean links the tried-and-tested tools of both programs in the proven DMAIC process model. The chronology matches that of the approach taken in a Six Sigma+Lean improvement project. The toolset is a comprehensive collection of the relevant Six Sigma+Lean tools necessary for successful project work. All of the tools are presented clearly and concisely in examples. The chronology matches that of the approach taken in a Six Sigma+Leanimprovement project, following the steps Define, Measure, Analyze, Improve, and Control. This unique layout and structure has created a book ideal for practical use, enabling the reader to quickly find the right tools for a problem and concrete guidelines on how to apply them. This book I discovered is marvelous and will be one of my 2 or 3 reference books for future use . It is very well set out with good diagrams and flowcharts and is very complete . The most complete book from the statistics side The book presents a lot of real examples and several tips that will make the reader very confident of the material being studied. I really recommend this book for your personal library is a very important material and definitely this book will be a success for all project managers who wishes to implements the Six Sigma techniques.

Book Review: Project Management with Dynamic Scheduling

Project Management with Dynamic Scheduling

Project Management with Dynamic Scheduling

Baseline Scheduling, Risk Analysis and Project Control

Vanhoucke, Mario

2nd ed. 2013

Read online on SpringerLink

Today I am reviewing Project Management with Dynamic Scheduling written by Mario Vanhoucke and published by Sppringer. I chose this book to complement your studies on Project Management please see our previous post as well. To give you an overview of the book, Project scheduling began as a research track within the mathematical field of Operations Research in order to determine start and finish times of project activities subject to precedence and resource constraints while optimizing a certain project objective (such as lead-time minimization, cash-flow optimization, etc.). The initial research done in the late 1950s mainly focused on network based techniques such as CPM (Critical Path Method) and PERT (Program Evaluation and Review Technique), which are still widely recognized as important project management tools and techniques. The topic of this book is known as dynamic scheduling and is used to refer to three dimensions of project management and scheduling: the construction of a baseline schedule and the analysis of a project schedule’s risk as preparation for the project control phase during the progress of the project. This dynamic scheduling point of view implicitly assumes that the usability of a project’s baseline schedule is rather limited and only acts as a point of reference in the project life cycle. Consequently, a project schedule should especially be considered as nothing more than a predictive model that can be used for resource efficiency calculations, time and cost risk analyses, project control and performance measurement. In all upcoming chapters, the project control phase will also be called project tracking or project monitoring. In this book, the three dimensions of dynamic scheduling are highlighted in detail and are based on and inspired by a combination of academic research studies at Ghent University (www.ugent.be), in-company trainings at Vlerick Business School (www.vlerick.com) and consultancy projects at OR-AS (www.or-as.be). First, the construction of a project baseline schedule is a central theme throughout the various chapters of the book. This theme is discussed from a complexity point of view with and without the presence of project resources. Second, the creation of an awareness of the weak parts in a baseline schedule is highlighted, known as schedule risk analysis techniques that can be applied on top of the baseline schedule. Third, the baseline schedule and its risk analyses can be used as guidelines during the project control step where actual deviations can be corrected within the margins of the project’s time and cost reserves. I think the goal of this book is not to compete with excellent handbooks on general project management principles nor to give an extensive overview of all project management aspects that might contribute to the overall success of a project. Instead, the aim is to bring a clear and strong focus on the preparatory phases, the project baseline scheduling and the schedule risk analysis phases, to support the project control phase where project performance measurement is a key issue for a project’s success. The intention is to hold the middle between a research handbook and a practical guide for project schedulers or project management software users. To that purpose, the content of this book is brought in such a way that it is able to inform a wide audience about the current state-of-the-art principles in dynamic project scheduling. The target audience can consist of undergraduate or MBA students following a project management course, participants of company trainings with a focus on scheduling or software users who search for added value when using software tools. Chapter 1 gives a short introduction to the central theme of the book and highlights the three components of dynamic project scheduling: project scheduling, risk analysis and project control. The chapter gives a brief overview of the project life cycle and makes a distinction between project complexity and uncertainty using a project mapping matrix. The complexity dimension is related to the absence or presence of project resources under limited availability, as discussed in Parts I (low complexity) and II (high complexity) of the book. The uncertainty dimension is related to the need of a project’s schedule risk analysis and is discussed in individual Chaps. 5 and 10 of both parts. I recommend this book as a compliment to your project management studies and especially for those already working in this area. It’s a technical book for a graduate level, but an excellent one nonetheless.

  • Overview of project scheduling principles available in literature
  • Integration of scheduling, risk and control
  • Use of software stimulated (students version available)
  • Topics based on many research projects and real-life projects
The topic of this book is known as dynamic scheduling, and is used to refer to three dimensions of project management and scheduling: the construction of a baseline schedule and the analysis of a project schedule’s risk as preparation of the project control phase during project progress. This dynamic scheduling point of view implicitly assumes that the usability of a project’s baseline schedule is rather limited and only acts as a point of reference in the project life cycle. Consequently, a project schedule should especially be considered as nothing more than a predictive model that can be used for resource efficiency calculations, time and cost risk analyses, project tracking and performance measurement, and so on.In this book, the three dimensions of dynamic scheduling are highlighted in detail and are based on and inspired by a combination of academic research studies at Ghent University (www.ugent.be), in-company trainings at Vlerick Business School (www.vlerick.com) and consultancy projects at OR-AS (www.or-as.be). First, the construction of a project baseline schedule is a central theme throughout the various chapters of the book, and is discussed from a complexity point of view with and without the presence of project resources. Second, the creation of an awareness of the weak parts in a baseline schedule is discussed at the end of the two baseline scheduling parts as schedule risk analysis techniques that can be applied on top of the baseline schedule. Third, the baseline schedule and its risk analyses can be used as guidelines during the project control step where actual deviations can be corrected within the margins of the project’s time and cost reserves.The second edition of this book has seen corrections, additions and amendments in detail throughout the book. Moreover Chapter 15 on “Dynamic Scheduling with ProTrack” has been completely rewritten and extended with a section on “ProTrack as a research tool”.

Content Level » Graduate

Keywords » Dynamic Project Scheduling – Earned Value Management – Project Management Software – Resource-constrained Project Scheduling – Schedule Risk Analysis

Related subjects » Applications – Business & Management for Professionals – Operations Research & Decision Theory – Organization – Human Resource Management

TABLE OF CONTENTS / PREFACE / SAMPLE PAGES

Book Review: Overview of the PMBOK® Guide

Overview of the PMBOK® Guide

Overview of the PMBOK® Guide

Paving the Way for PMP® Certification

Ó Conchúir, Deasún

3rd ed. 2012, XVI, 213 p. 330 illus.

Read online on SpringerLink
Available Formats:

eBook
Information
Hardcover
Information
63,25 €

(gross) price for France

ISBN 978-3-642-31802-3

Today I am reviewing Overview of the PMBOK® Guide -Paving the Way for PMP® Certification written by Dr. Deasún Ó Conchúir and published by Springer. The book under review is a introduction to the Project Managament subject. It also serves as a very good guide for students who will do the PMP exam. The book starts with a very well written chapter about Project Management and it explains what is a project, what project management is about and gives an overview of what is the PMBOK.

I recommend this chapter for everyone interested in Project Management. The other good thing about the book under review is that it is much more simple and easy to understand than the original PMBOK. The book presents a lot of questions and examples that will help the student prepare themselves for the PMP or CAPM exam. And also the author is an expert on the exam and present valorous hints for the exam time.

To conclude I want to say that this book is a really good company for anyone interested in Project Managment and mainly if you will take the PMP exam. However the reader shall have some careful in the last chapters of the book which presents more advanced material. I give a 4/5 on this book and recommend it for all of my readers. Because I am preparing myself to take the exam in the future I thought this is a great title to review and if any of you read it and used it in your studies to prepare yourself to the PMP exam please let me know and share your thoughts

  • Provides easy access to the PMBOK® Guide for the PMP (Project Management Professional)certification
  • Ideal guide for non-native speakers
  • Aims to reduce preparation time through clear, transparent explanations
  • Caters to a rapidly growing number of PMP applicants

This book is a valuable resource as it provides an introduction to project management’s generally recognized good practices as described in A Guide to the Project Management Body of Knowledge (PMBOK® Guide)– Fourth Edition, published by Project Management Institute (PMI), the world’s leading association for the project management profession.

Style and language make Overview of the PMBOK® Guide especially useful for individuals who speak English as a foreign language and are preparing for PMI’s certifications, particularly the Certified Associate in Project Management (CAPM®) and the Project Management Professional (PMP®). The CAPM demonstrates an understanding of the principles and terminology of the PMBOK® Guide. The PMP demonstrates experience, education and competency to successfully lead and direct projects. The PMBOK® Guide is a foundational resource for all PMI certifications.

 

 

Content Level » Professional/practitioner

Related subjects » Business & Management for Professionals – Database Management & Information Retrieval – Theoretical Computer Science

TABLE OF CONTENTS / SAMPLE PAGES

POPULAR CONTENT WITHIN THIS PUBLICATION

Leadership Plain and Simple

 

Hello,

Today I will review  this great book I just read from Steve Radcliffe, Leadership Plain and Simple, from Pearson FT Publishing.

410MoeYz8QL

What I liked most about this book is that the author delivered what’s promissed on the title; it’s very simple!  No magic formulas or theories. Steve Radcliffe’s approach is FED which stands for Future – Engage –  Deliver. The book has 170 pages it’s a very easy read, clear language and  with “real world” examples (not just superstar CEOs) that anyone can relate to of how we can develop our leadership in various levels on a daily basis regardless of your title or job position.

It’s so clear and simple that as soon as you read you know how you will apply on the next day. The author does a series of questions that helps you figure where you have to improve and how. He also describe differen scenarios and situations so you can think in contingency plans.

In the 9 chapters of the book you start with an overview of the Future – Engage – Deliver approach, than it has one chapter dedicated for each part:

Future ( What do you care about?/ What do you want to lead for?)

Engage (How you impact and connect others )

Deliver ( Deliver through others and deliver more now and later)

There are also chapters about the four Energies (Emotional, Spirit, Intellectual and Physical), and how to apply the Future – Engage – Deliver approach on your teams and organization.

Another great feature is the website containing extra material and templates for some excercises suggested by the author.

http://www.futureengagedeliver.com/

Click here for a free excerpt from the book.

Below is one of my favourite quotes from the book:

“This Leadership stuff really needn’t be complicated. I believe that leading is a natural, human activity that is a part of all of us. You don’t need a certain IQ or a job title to be a leader!”

“Powerful and effective leaders are guided by the Future they want. And more than this, the leader is strongest when that Future is powerfully connected to that he or she cares about.”

 
I definitely recommend this book and suggest you to have it on your desk, office or anywhere nearby that you can consult and even see your progress.
Let me know if you read the book, what is your opinion about it or if you have any recommendations.

Systemic Management for Intelligent Organizations

 

Systemic Management for Intelligent Organizations

Systemic Management for Intelligent Organizations

Concepts, Models-Based Approaches and Applications

Grösser, Stefan N.; Zeier, René (Eds.)

2012, XVI, 273 p. 68 illus., 22 illus. in color.

Read online on SpringerLink
Available Formats:

eBook
Information
83,29 €
Hardcover
Information
105,45 €

(gross) price for France

ISBN 978-3-642-29243-9

The book is dedicated to celebrate the work of Markus Schwaninger, a leader in the growning community of systems thinkers and systems modelers. The main aim of the book is to cover the integrating theory with practical applications of Systemic Models.

The book contribute to our understanding of intelligent organisations as the outcome of self-referential, self-organising and self-regulatory processes. And this are words and concepts that will be used and explained through this magnificent book. I really recommend you have one copy of this excellent work.

The book help us to developing and applying cybernetic and systemic thinking to transformative processes in the private, public and third sectors . This book is unique and the best on this theme and it is a necessary reading for anyone interested in these topics and besides that the book is very well written and very well presented and organized.

 

  • The book contains case studies and examples about the latest applications of systems approaches in the field of management
  • The book covers three major areas of model-based management: systemic management, organizational cybernetics, and system dynamics
  • Insightful combination of theoretical and practical themes about systems-oriented management
​The last two decades increasingly have challenged the field of management by confronting it with rapidly growing levels of dynamism, inter-connectedness, and complexity. Systems-based management approaches, their promise already proven, offer great potentials for influencing and coping with this development. This collection of essays offers ideas and exemplary case studies from experts in systemic management, organiza-tional cybernetics, and system dynamics for meeting the challenges in so-cio-economic systems. This book was compiled to honor the academic achievement of Markus Schwaninger, a leading protagonist in developing the field of systemic management and organizational cybernetics. His stature in the field is demonstrated in the forewords by Raul Espejo and John Sterman. The efforts of 18 researchers and practitioners, all closely related to Markus Schwaninger, offer conceptual and empirical approaches that will allow managers and advanced students of the management profession to analyze, understand, and design intelligent organizations.  The book weaves its content from both theory and practice and offers hints for improving a variety of organizations, both private and public, profit and non-profit, and large and small.​

Content Level » Research

Keywords » Cybernetics – Intelligent Organization – Model-Based Approaches – System Dynamics- Systemic Management – Viable System Model

Related subjects » Operations Research & Decision Theory – Organization – Human Resource Management – Social Sciences

TABLE OF CONTENTS / SAMPLE PAGES